How do you manage a disorganized client? We’ve tried everything from shared live trackers, weekly updates, monthly activity reports. And yet they don’t read anything we send them / don’t pay attention on calls. Curious if anyone has figured out a system that works well for similar clients?

like
Posting as :
works at
You are currently posting as works at

I just document everything. If they want to challenge us on our communication, I can pull up tons of receipts of attempted communication. If they don't care, I don't care. And I'm not going to chase them down if they're not interested in what we're working on.

like

Thank you! And same. We put it all in writing if they ever push back on us. Just so frustrating to deal with! 🥲 but I gotta get into the mentality that if they don’t care, I don’t care.

I love how the person above worded it! Babysitting is not part of the job. It's frustrating to watch all your hard work go to waste because they won't follow through on their end, but what matters is that you always do your job. Whether or not they do theirs is on them.

like

Yes!! That’s what I’m trying to remind myself. Ultimately, we’ve done all we can

We've stopped working with some clients who were just impossible to handle. Some of them may need help with their public image, but they're honestly just too self-centered and/or stupid to be helped. We've got clients who are great to work with, and it's better to direct resources there than to slam our heads against the wall with someone else.

Ugh I’m so with you! I wish we could stop working with this client but alas. We’re stuck for now 🥲

15 minute daily rapid fire calls to go over what’s needed today/tomorrow

I’ve worked with clients who wouldn’t even open trackers. I started leaving 60-second Loom videos that walk through updates, in a super casual yet visual style. I was very organized and always made sure to show them where we were going and why they needed to pay attention to what I was sharing. When they began to see the impact and loss of their money, they decided to listen and pay attention.

Ooh, a Loom video is such a great idea! Will definitely be stealing that, thank you

Communication communication communication. I have one client that would forget their head if it wasn't attached to their body. I just overcommunicate and put trackers together for them so they can stay on top of their items.

Related Posts

Hi Fishes, I have an interview coming up for Associate Client Partner at Quantiphi, is it a good company to consider? I am10 yoe, market research background. Also, I already have an offer in hand from Allstate

like

I've worked with the client for over 7 months now and he still calls me by my dad's name
What do I do 😭😂

like

What should the compensation be for a client onboarding manager in a big financial company?

like

Deloitte is the worst Company. Don't Join Deloitte you will make your biggest mistake of your life. EY Deloitte Accenture PwC KPMG

likefunnyhelpfulupliftingsmart

How is the ABSA project in LTI for java developer.?

like

Do you know what today is, today is the day I am now allowed back to office as our vaccination requirement was dropped? I still can’t go to our office in NYC and possibly some other jurisdictions and we do need to follow client rules to visit them.
Have any of other Big 4 made changes?

like

Can anybody provide any insights about citibank project in @Synechron. How is the work life balance here?

like

Hey folks

How is the client interview process at
IBM ? What kind of questions are asked? Is it too much deep and conceptual based?

I’ve been working in finance strategy / transformation consulting for the last two years and would like to pivot into construction project management. Looking to get some insights of if something like this is even feasible or if anyone else has done something similar.

like

I want to build my career in analytics. I have offer from EY India, EXL and LatentView Analytics.
EY is more on the side of project management and process improvement in SaaS, as told. While there is hands-on in other two.

If I don't consider pay, which company is the best to go for considering work and culture(peope friendly).

YoE: 5
Tech Stack: SQL, Python, Tableau, PowerBI

like

Hi all,

Can any one let me know what is product development management lead designation in Accenture? Project role is mentioned as application lead project. What will be the designation level of that. I am having 11 years of experience in Microsoft technologies.
What could be the salary package I can ask for this role ?
My current salary is 20 Lpa

like

Are there any books or other resources that mid levels/seniors/counsel/partners on here have found helpful for the project management / managing junior attorney aspects of your job?

I am not finding a lot of stuff written for lawyers specifically , but there is a lot directed at “managers” in business generally that I imagine could be applicable.

like

I got
Business results - S
Client/Customer/Stakeholder - S
Teamwork and Leadership- O


Is this a good rating?. My manager said they won't give SSS to anyone unless they are a promotion candidate. Why do they have to reduce the rating just because of that?

Is this going to affect my hike, bonus?. This is my first review at the firm. Please help.

like

#Suggestions (Help) Required
I have received an Email from BCG for Analyst - Project Accounting.
Profile looks decent to me.
I am currently working with Deloitte as US Tax Consultant from 1.5 years.
What is the CTC I can expect from this position?

like

Another salesman told a client their ad campaign would be ready next week. Today our supervisor told me to help him, but he has hardly even started the work. Is there any way for me to point this out without feeling like a jerk

like

Cleared technical round of MPHASIS, what should I expect in client round(BlackRock)

Volkswagen - 20 LPA CTC
Bosch - 20 LPA CTC

YOE - 5
Tech - SAP ABAP

Volkswagen has S4HANA project and Bosch has ECC project. I am thinking of Volkswagen.

Need your suggestions.

Hi All,

Any idea about the URL wherein mock test could be seen for Nagarro second round MCQ for project managers

Hi, There are various opportunities in citi for IT and Non Tech roles in Project management, please DM to send your resume

like

Any one know that total comp for bcg dubai at project leader and manager level? Ideally split by base, housing allowance and target bonus.

I would be very grateful for the info

like

More Posts

Hello All,

I have 3.6 years of experience with Persistent Systems Ltd.
I am working on Core Java, Docker, Kubernetes, Github, Jenkins.
I am also serving my notice period.

Any openings, referrals are appreciated.

Thankyou!

like

I am done with my HR round. And said I am selected in Siemens, balewadi, but not yet received the offer letter. Its been a month now They are waiting for approvals. Any idea when will I get the offer letter.

like

Just got a freelance gig for $1250 for 2 shoot days, but they’re asking for hourly rate for prep days. Not sure what rate to give them & if I should base it on a 10 or 12 hr hourly rate. It’s LA based & content/digital production. I’m not a fan of hourly rates, but I don’t want to lose the gig or end up agreeing to less days than I actually end up working..

like

I have 2 case interview with BCG in North America PL role. Any advice on cases? How many should I practice? What sort of cases do they give? Is it candidate or interviewer led?

Struggling to get work at a free market firm after lateraling. I was very well liked at my prior firm and had high hours so really struggling to understand why folks don’t seem to want to come back to me with more work. For those at free market firms, how frequently do you have to ask for work? How do you typically ask? Just send partners emails asking if they have any deals for you? Thanks y’all.

smart

Can creditors go after my US assets if I file for bankruptcy in a different country? Not sure if this is based on US law or that country's law (Spain)

like

Best law firms in NYC for privacy law, especially if you’re a judicial law clerk with no experience but studying for the CIPP/US?

like

This bowl is 💀

likefunny

Hi Fishes,

If the TSC HR generates offer letter for me , I accept the offer & later in the joining date decide to not join TCS, will I be blacklisted from joining the company again like an ex-TCSr is blocked from joining TCS>?

like

Me visiting this bowl:

Post Photo
likefunny

Never go to ofc so early 🤧

Post Photo
funny

Hello!
I’ve been working as a RPA developer for 4 years. I joined a program that trained me in this role as a opportunity to start a career when my initial plan fell through. I’ve don’t pretty good so far…given multiple roles, pay increases etc. Honestly I don’t enjoy my job anymore and would like to make a change. I want to transition to a tech Product Owner/Manager role. Any advice on how to transition ?

like

Hello everyone, I just joined this bowl and have a very basic question. I have a humanities background in terms of academics which means I haven't studied maths or cs as a subject since high school. I'm currently working as an Analyst and recently graduated with a degree in BA Economics and History. I need to know if 1. it's possible for me to transition to a PM role in the next 4 years and 2. if yes, how? Thanks already for reading this far, have a good day!

like

As someone who has spent 7 years in the recruitment field specifically helping those who originated in audit or partnership tax compliance I’d be happy to answer anyone’s questions! Please only those that live and work in NYC.

like

Hi folks, my YOE - 4.9 yrs and Tech Stack - Java full stack developer. I have offer from Barclays BA4 22 LPA fixed. Other company (small scale) offering 25 LPA(22.5 FIXED + 2.5 Variable). I want to negotiate with Barclays. Please help me how much to negotiate to get something more from Barclays.
Barclays

like

Just wondering, any Ismailis out here?

How much do senior UX designers make nyc?

like

Any Chicago folks in here..?

like

Additional Posts in PR and Communications

Best NY companies for healthcare PR? Looking for insights based on culture/work-life balance as well as salary.

like

What are the key differences in an account management role between PR firms and traditional ad agencies? Are there any major skills someone would need to build when transitioning to ad land? Or is a lot of it transferable?

like

I used to work at Edelman, and would like to pursue my career in ESG or corporate sustainability communications. Any recommendations (both in-house or agencies) in the UK?

#PR #Communications #help

like

What agencies are hiring for junior consumer roles?

like

My team oversees internal comms and we’re in the process of signing on BananaTag.

Any fishies out there that can share what level of reporting + KPIs you’re providing leadership?

We plan to use it for exec comms and department-level leadership (HR, IT, etc.).

We’ve historically done mass communication through Outlook, so this will be our first time getting insight into staff e-mail + Teams performance.

like

Thoughts on MMC as an agency?

like

Has anyone done a collab with influencer MIKIRAI? I know she’s a big deal but i’m trying to figure out if she’s worth the money, our agency just had a bad experience with an influencer and the client is not happy. We need to make a comeback! All insights are appreciated.

Anyone have advice for advancing in your current role? My co-worker was hired in at manager level but somehow “proved” he was actually doing director level work and got a title promotion and salary increase in less than a year. I also went above and beyond my job as well (covering for him for a month while he was away on paternity leave) while taking on other projects outside of my job title and got zip—no raise or recognition. Any advice would be appreciated!

like

I’ve been at Golin for a while and interested in what the outside opinion is of our agency. What are people saying about us?

like

Weber folks! At what point do you become eligible for a yearly bonus and how is your bonus determined? Any tie to billable hours?

like

Who are some good, small scrappy agencies in the digital space? Asking for an in-house friend

like

Hearing of layoffs with some Chicago agencies. MSL...Porter...Ketchum...others? Sign of bad economy coming? Hate to sound skittish, but I lived through 2008

like

Best agencies doing corp comms rn? Or should I say, people in corporate practices loving the work their doing? Cool clients you're working on that have healthy budgets?

like

What's the vibe of the FH NY team these days? I know a lot of big name accounts (att, Samsung, citi) but is the culture strong?

like

Hi everyone, any tips for resignation letters, who to meet/tell first, what to do before your last day (i.e. anything adulty like 401K or healthcare)? Any insights would be greatly appreciated!

like

What is a typical salary for an SVP, 15 years of experience, at a large PR agency in the LA or NYC market?

like

Anyone in an in-house media or creative agency comms role in NYC, that could give me an idea of salary at director level? Above associate level. I’m London based looking to move.

like

Feeling a little lost in my new role as program manager. Any advice or recs?

like

Started at my first agency 3 mo. ago. I’m doing great work on exciting clients, but I often feel uninspired and drained. Is it growing pains or is this the wrong industry for me? How will I know?

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal