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If you cancel a nonrefundable fair, you'll get a credit for that same airline. So if you are canceling to avoid an airline, that won't help you because you'll be left with a credit for an airline you refuse to fly. Amex won't ever give you/firm/client a refund for the credit.
Get over it and just keep the flight and/or eat the cost of the new flight. You're already boycotting the airline for future travel, what's the point of hurting yourself financially to get at them. That's like cutting your nose off to spite your face 🙄
Fare*
Yea I'd say to just suck it up and stay with the airline. Even if you cancel and get the credit you will need to pay a $200 or $250 change fee the next time you want to use the ticket (at least that's how it is for delta)
What happened that is so based that you want to cancel all future flights?
...and book with another airline. However, firm policy stipulates that we have to book nonrefundable tickets, so I can't cancel. If I go ahead and cancel anyway and rebook with another airline, do I have to eat the cost? If not, how should I go about expensing the new ticket? The simplest and most probable answer is yes, I have to eat the cost, because the client already got charged for my initial ticket. However I was thinking...if I cancel, I get credit with that airline for future tickets. Does the firm have a deal with AMEX that allows them/the client to get refunded for unused tickets? My guess is no, but just thought I'd ask.
I have a similar question - I had to cancel because of scheduling (not my fault) and I'm not sure how to put it on my expense report
@kpmg1. Not sure how your expense system works but if you plan to use the credit for the same client, there's nothing really to do. If you use it for a different client, you'll need to adjust your expense report so that its charged to the right client. Not sure who gets hit with the change fee.
It's not firm policy that is keeping you from being able to cancel your ticket, I've done this numerous times with nonrefundable tickets, it's your lack of a valid reason.
@EY 4: what would be considered a valid reason to cancel a nonrefundable ticket and book with another airline? Schedule change? What if I'm required to be at the client later than I previously was, and this particular airline doesn't have flights that late? To be clear, my question was and still is purely hypothetical. Nobody on the EY Help line was able to answer my question or direct me to someone who can. And the AMEX rep I spoke with today told me there would be no penalty to me if I were to cancel and rebook, as the firm has agreements with preferred airlines that allows them to reassign credit from unused tickets to cover future air fare for other employees. I'm just not sure how qualified AMEX is to answer questions regarding our expense policy.
@KPMG 1, PwC1 is on the right track. You charge the change fee to whatever client had the schedule change and caused you to incur it. Otherwise PwC1 is exactly right
What caused the awful experience?
I think you should probably talk to someone on your project team if you have a legitimate reason for switching airlines. I feel the expense policy is getting stricter all the time
@OP any legitimate reason...Change of plans, weather, you are sick, you need to leave earlier/later...You just rebook and charge to the client code. The only reason I said your problem was your reason is if you were to get asked why you charged another ticket for the same trip, saying "I don't like American anymore they were mean to me" is going to get some serious side eye...Now if the airline discriminated or sexually harassed you, then that's different ...