I had couple of interviews that asked the same question, what would you do when you have non-cooperative internal stakeholders? (I.e. they don’t want to work with you because it won’t add much value to them and might waste their time). My answers are in listen to their needs, simply my questions, try to came up with a solution that works for both, and try to obtain support from senior management. Not sure if I had a good answer since I always see a constipated face from the interviewers.

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I think the first part of your answer, which is basically make every effort to understand their concerns and find a solution everyone can live with is a good start.

I would NOT say "obtain support from senior management," because that implies you will "run to mommy" when you don't get your way.

I would add something about making your case using evidence. E.g. cite user interviews/testing and market/competitor research.

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The best way to answer this is by giving an actual example of a time when you have actually done it. Hypothetical answers (even if to a hypothetical question) always sound too good to be true and showing what you did when faced with this situation will be a lot more powerful.

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