I have the amex plat and called the concierge to book a fine hotel and resorts stay to use my $200 hotel credit. I’ve returned on my trip and come to find out the rep didn’t book a prepaid stay and booked a pay at arrival without telling me. I called arguing my case and they opened an internal investigation but any advice on what else I can do to get my credit? The rep never asked if I wanted to prepay or pay later and I’m just so annoyed because I never would’ve booked with them without the $$

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Surely you should've questioned it when you didn't notice a charge immediately pending on your card..and for something simple like this, why wouldn't you just book online yourself through the fhr portal?

It’s pretty common they can have notes for the hotel to guarantee upgrades prior to arrival. Pretty surprised they did ask if you wanted to prepay though

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