I strongly believe new hire onboarding should not sit in the HR/People Operations space but should sit in the HR Coordinator/HR Generalist space. As a new hire, they should be able to have a confirmed point of contact especially during their first 90 days and People Ops should not be that point of contact unless there’s system or access issues.

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HR Coordinator and HR Generalist are both roles within the HR and People Operations space 🤔

likeupliftingfunny

Lol. Thanks! I was thinking the same thing! 😅 It sounds like OP is maybe trying to focus on HRIS Analyst duties? Coordinators, Generalists, and Analysts pretty much all fall under People Ops.

I think it may be helpful to consider having a dedicated Onboarding Specialist if the business demand is there.

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Onboarding is so broad that it needs to be RACI’d by HR leadership to identify who is responsible, accountable, supporting, consulting, informing. Within that framework there should be an HR point of contact and/or an onboarding tool where new hires can access FAQ’s, general info and an email box to submit questions.

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It just depends on how the org/team is structured.

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I think it depends on what kind of job it is, how the onboarding/orientation is set up. What department is going to be this confirmed point of contact other than HR or their manager?
The questions a new hire would have:
- how do I complete my direct deposit?
- about tax forms
- 401k, benefits

From experience, most managers couldn’t answer those questions.
When I hear orientation, I think of “here’s the the company handbook” type of basics. Show them around the office. After that, any job specifics would absolutely be on the manager. But with a large corporation you’re going to want to have cohesive classes where everyone is getting the same information.

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In my company I am the only point of contact for hiring recruiting on boarding exit interviews any issues with expired documents I am the only one in the HR department and the only thing I do not do is payroll everything else goes to me issues questions comments concerns. I don’t know how to feel on compensation on that

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Depends how big the org is

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How is your team structured? I don't think many companies that have a dedicated People Ops team (handles payroll, benefits, 401k ie the things people have onboarding questions about) and a dedicated HR Analytics team and a dedicated Employee Relations teams have HR Generalists. Usually generalists exist when the company is too small to divide up the responsibilities. And coordinator is just an entry level HR role?

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We are a small company for staffing in the healthcare industry.

It's hard to frame it this way...all these roles live within People Ops at my company but onboarding is actually owned by L&D.
I'd focus less on titles and more on what problem you're trying to solve here.
What is the issue with onboarding that you've identified that makes you think the wrong people are driving it?

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At my company, they are one in the same. (We aren't very big.)

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