I think it’s really important to build a sense of “I’m going to be able to figure out whatever is thrown at me” in this profession. It’s super important and maybe why we get paid as much as we do. I’ve been in it ten years and when I get paged I still start out with a feeling of whether I’m going to be able to figure it out. But then I do!

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This is definitely something I've noticed about younger engineers. There seems to be a sense of defeat when they can't figure out a problem. I find that they come to me a lot more often to get solutions rather than work things out on their own, like we were always drilled to do.

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And a perfect opportunity for you to give them a nugget while they still remain in the drivers seat in figuring out the solution (depending on the urgency). It takes time to build that trust in yourself and that muscle

How do you figure it out instead of failing all the time?

You have to champion a process of documentation of service’s in your teams purview. If you had to deal with an incident you didn’t find, write it. On call should be a rotation and a tight knit team would be communication and teaching each other

You are right about that. There are definitely times where it has been sink or swim. Where there is a will, there is a way.

Yes! Only time and seeing the odds in the swim favor would help with the confidence to feel it

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