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Go to a smaller regional bank. They will likely pay more as well. Sales goals will be there but most regional banks operate on a long term vision vs a week to week production pressure kind of environment.
I completely agree with this statement. They also encourage continued education that is bank specific like the American Banking Association School or Pacific Coast Banking School.
Wisconsin School of Banking is also a great resource, I forget if it’s a masters program or not. I’m slightly hesitant on the smaller retailer because I’m being severely underpaid for my position but YMMV
I have been there years ago and is one of the (many) reasons I left the branch world back in 2008. I agree with looking elsewhere where you will be happy. Ask about their tuition reimbursement or if they fund professional certifications or training certificate programs. It shows you're eager to grow and is a great opportunity to build your resume. Or another option is to consider back office operations. I ended up moving from branch, to retail support, to internal Audit. Best of luck!!!
Sorry about your situation.
Who cares about accuracy if you can hit your dales goals?
It's sad and tragic that nobody in corporate cares.
I was termed from the teller position and a mud-sized regional bank because I was the only person who even attempted to follow protocol. Whenever I asked for ID, the customer didn't have it and all they did was write KTM (known to me) to bypass the system.
Afterwards, I was waiting to interview at a neighboring bank and a costumer from another bank wanted to talk to a manager because a check had been cashed at this institution without his authorization. This is what happens when speed trumps accuracy.
I wasn't the sheriff at the branch, I was just a newbie. When tge leaders on the top pressure the Frontline, mistakes will happen more and more frequently.
Good luck OP.
I would love to find the right sheriff to work for! But speed trumps accuracy. I should have asked how they handle claims of fraud at the end of the interview since I was there for her instructions to him. But it appears to be no big deal.
I would definitely follow the advice of going to a small regional bank or credit union. I think it’s very important these days to find an organization that aligns with your values and prioritizes the same things as you, and I promise there’s one out there if you’re patient and do your research. I similar to you I’ve been a manager for 10 years I love my staff and prioritize their development. I love to help people and I hate pushing products that people don’t need and I refuse to work for an organization that would make me at this point in my career. I work at a small institution I get paid probably 30% to 40% above what big retail banks pay in my position and find the environment to be much more employee focused than any other big organization. Of course, this is up to the leadership of the organization. I would look on Glassdoor at employee reviews and speak to leaders in that organization. It sounds like based on your experience and your passion for people you should be a top candidate. Don’t be afraid to interview to see what organization prioritizes, what is the average seniority of your potential peers? What are the potential career paths? How do they insure work life balance for management and staff? etc, take your time, but know your value. PS once you find an organization that aligns with you and they believe in your future at the company, they will pay for you to go to one of the banking schools in the meantime, prioritize yourself and look for somewhere that gives you good work, life, balance, and some where you feel proud to work for. Best of luck.
I hear you and I feel that you are working at the same place where I do. Enough is never enough. No work- life balance. Claim to have the employees as their top priority but that is not the case. Goals are high and the amount the management pushes make me feel that very soon this place will be going on the same route as Wells Fargo.
As you were soldier! I will never understand hierarchy. I was never in the military, but my husband was. And no matter where you go, you can't get away from it. You want to do your job and serve the people, complete your "mission" or fulfill the "mission/vision" statement of your organization, but the top brass has other plans. And the worst part of it is that civilian managers don't see themselves as that "Sir, yes, sir" type when they really are. I first encountered it at Target, and after 3 years, realized I survived my "rotation" of officers. I left for banking, and now I'm back because being able to do your job isn't what keeps you IN the job "Sir, Yes, Sir" is the only thing they're looking for, and anything that is considered insubordination and you're out. So, Top Gun Maverick is a fun story. But anyone with that kind of talking back to officers is going to get discharged, and fast. Doesn't matter how good you are.