I’m truly so close to quitting my job without anything lined up. My new client was fired *by my agency* and has been nothing but a nightmare from day 1. I’m actively applying, but I don’t know how much longer I can stand her passive aggression or her quick-turn demands, and there’s no way out because her larger team has specifically requested I stay on their business.

I know the market is insane, and it feels irresponsible to quit, but I have to do something for the sake of my mental health.

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You can take mental health leave via FMLA

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If you could financially afford to potentially go months, even a year or more, without work, go for it. But if the stress of trying to make ends meet is worse than the stress you’re currently dealing with, take some time off from work, and see if you could reset while actively looking for work elsewhere.

smart

I would second exploring all opportunities you could utilize before totally jumping ship. Only you know what’s best for you and I will say some of these clients have made me an absolute wreck through the years! Market is all over the place so absolutely consider that before doing anything.

I get what you're saying, but I'd caution you to try to line something up before jumping ship. You're right that the job market is insane, and that's being charitable. It's just bad, bad, bad. If you've got savings and can handle being unemployed for a while, it might be the best move. But being unemployed and struggling is also not great for one's mental health.

Think about going 12 months or longer with no work.

Speak to the larger team as it sounds like you have some leverage. The hardest part about sales is managing client expectations. Cold calling is easy. Prospecting is annoying but not that difficult. Selling to somebody who wants to buy is easy. Everybody wants to buy nobody likes being sold.

But setting their expectations and managing them is the most difficult part of this job.

If she's really that much of a mental health issue? Talk to larger team, ask for a different point of contact. Use whatever you can against her. State that it's a personality mismatch If that doesn't work, say that she made a comment that it made you feel uncomfortable about your race, gender religion, whatever. If she was fired and she's this much of a karen? Chances are somebody there also hates her.

You’re all right—I don’t want to be out of work for a year or more, but I also think staying here will genuinely chip away at my sanity in a way that could be permanent if you catch my drift. Like I said, this client was fired by my agency (for cause after she mishandled financial forecasting), and she’s clearly creating chaos with every single ask to foster doubt with the rest of the client team in retaliation. For example, if they were a food brand, she’d say, “Let’s focus on recipes,” we’d provide concepts, then she’d turn around and give feedback like, “Recipes insinuate our product isn’t good enough on its own.”

She’s built her own timelines and tries to demand we follow them, she’s concepted her own random campaigns and forces us to traffic them then blames us for awful performance, has gone to my C-suite to complain about me (after years of stellar performance reviews on my part), and then turned around and requests that I be fully dedicated to their business. Any time I push back on anything I listed above, she responds with long corporate jargon, condescension, or she goes straight to my boss expecting a different answer.

My partner and I sat down last night to review finances, and I have at least 2 years of runway or more because we currently live with family to save for a house. I’m still afraid of leaving and losing any shot I have at a career or the future I want, and I genuinely loved the work I was doing before this client came along. I haven’t made a decision or put in my notice, but right now it feels cruel to myself to continue living like this.

What do you do?

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