I’ve been working somwhere for 3 years, I am now dealing with staff that vape out the back while giving me tasks to do and then criticising my work on group chats, saying it isn’t aimed at anyone when everyone knows it’s my job and saying it’s not being done properly, i feel isolated and embrassed. i’ve messaged my manager about it which i’ve been scared to do, but as this is impacting my mental health i had to, and my manager has left it on read for 3 days now and i sent it 5 days ago.

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This isn't something that can be handled by IM, schedule time with your manager and bring receipts.

likehelpful

Have you tried actually speaking with your manager?

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Remember, you can't control others, you can control your reaction. First step is to flip it in your head. Don't tell yourself to try. Tell yourself you aren't going to let a bunch of losers get to you.

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Hi, not enough information to conclude, but by the look of it you don't like conflicts so you let your team manage you. This is what needs to change. You are not a bad person if you demand from your team what is in their JD. My sggestion: check what has been agreed for them in the JD, work out a delivery based matrix against which you are going to measure them. Not sure what are the tasks THEY are giving you but if it is their remit, you need to push back - ask them: is there a reason you can't do it? What is it? Let me help you. Coaching is a good manager's tool to manage performance. The principle is to ask questions that they have to answer. You just need to steer the convo in the right direction. You need to ask them: so what would you suggest you'd do to complet the task?Challenge it if it's the wrong one and ask them to give it another shot. Support them where you can but not to an extent where you do the job yourself. Your company then pays you manager's salary for an operative's job! But yes, manage the situ in the meantime, but definitely sit down with your LM and raise our concerns. Not as a moan but from a business delivery perspective. Tell her how the business is suffering if you are not supported. I hope this helps.

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I think you're making the assumption that OP is those people's manager. I didn't get that from their post, other than they used the word "staff."

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Speaking to the manager face to face

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Yes

Group chats…unread IM’s….Fishbowl postings…I mean, can’t everyone just sit down and talk? Is that not an option?

I can help

If this is affecting your mental health perhaps you need to go on a leave. U can’t control what others do.

Dear Sales Assistant - does this title infer Administrative Assistant within a sales department? If so then as a former Executive Secretary I would suggest you close down the inbox and require those tasking you to provide in-depth discussion on how they think you should be doing your job and pull out the job description if you have to - take notes, if these people are not in your up-line or if they are not who you work for then firmly/ business professionally ask them to confer with their departments assistant, then schedule a time to speak with your supervisor (put yourself on your supervisors calendar - do not expect your supervisor to be proactive for you) describe your situation thoroughly without the emotion, go over your assigned job tasks if need be, require clarification for the office or re-clarification on your official office duties to be reiterated upon to your co-workers. This just sounds like/seems like your coworkers are sliding their tasks onto your venue and hoping you will co-sign/accept their shuffling silently, no questions asked (remember some people think silence is agreement when in actuality if silence comes from me I am only giving said coworkers time to get their shiitake together if at all but then you have to know where you stand to be effective in this approach). If I am wrong please speak to this notion I have here.

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