New to Marriott so no status. They keep charging me for premium Internet. Is this normal? It was always comped at Starwood. I like using the faster internet :( Sometimes I want to watch Netflix

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It should be in your company's agreement not to charge you--I know we are told that if they charge you it's a mistake and we get it removed

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Usually free internet is part of the negotiated corporate rate if you don't have status (occasionally along with food etc.). Make sure your rate includes this. If not, give them the "I'll be staying here for X time, can you comp this?" line.

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OP does not have status. Try doing a status match or a challenge.

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It's includes as free but only the slow version

It should be free for plat, call them and ask.

@D1 OP doesn't have status, but for the record Gold and Platinum get complimentary Internet

You can use my Ritz Rewards number and get free internet

Call them for the gold status challenge. They're pretty stingy with their challenges. Once you've done the gold, you can do the platinum challenge.

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