Ok, so this happened.. was booked for stay of 3 nights (Tue - Thur) at a Marriott. I called Amex to cancel the first night due to change in travel plans, so wasn't going to make Tue night. They called

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Yeah I always call the hotel to have the reservation amended. I’ve never had a problem.

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Nope, just make sure you still get the same rate and you’re all good

Tue-Thurs is 2 nights. Why would you call Amex and not the hotel? Sounds like all is good now?

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I am counting each day as a night (reading that now sounds odd), I flew back on Friday basically. I was able to get myself a reservation and all, but shouldn't Marriott have had my reservation as a guarantee? Especially being a Titanium member and all?

And confirmed that Marriott would let the first night be refunded and no issue and that Wed - Thur night should still be fine. I get to check in on Wed night and they no longer have my reservation and their all booked. What should I do? Amex called me back and confirmed they let Bonvoy know of the change and recorded the convo but looks like they dropped the ball (Titanium member). End result - Amex booked me another reservation for wed - thur.

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