Ops vs PM. The difference isn’t so clear. If Ops (poorly defined itself) isn’t solid, PM doesn’t stand a chance. These days, I say that I major in PM and minor in Ops. Ops is kind of hard to avoid but not my passion. You?

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In smaller projects they are the same. In bigger projects Ops is more like Scrum Master, handling day to day tasks, reporting to PM.

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I run both disciplines as one department. My Ops team focuses on system and business design, transformation, and change management (essentially the engine room for how an account runs to meet both client and business needs). PM, on the other hand, is about delivering within that framework. It’s the execution, timing, and output within clearly defined parameters. I see Ops as shaping the structure, and PM as driving the delivery. Hope that (overly simple) explanation helps.

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Depends on company. Also, looks different on the Client side. Vs agency.

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If you have your PMP, was it worth it?

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