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Dm me, more then happy to jump on a call tomorrow and help!
Brief overview:
- You have a chargeability target % which generally is your billable time. Hitting this target is table stakes for rewards, promotion, etc. If you aren't on track to hit it for the year, it's important to discuss with your PL and potentially leadership depending on your level.
- Recoverability is the sum of chargeability, business development (sales), and asset development (working on offerings). If you have low chargeability but you were asked to focus on sales or offerings and that time was appropriately funded, you should have high recoverability, which is a reasonable explanation in most circumstances. Again align this with your leaders, don't wing it.
- Training and recruitment are the third bucket. It's expected you have some level of training time but it shouldn't be a major component of your metrics.
- PTO neither increases nor decreases your chargeability or recoverability because it's basically treated like holidays - it reduces the total number of hours those metrics are calculated on so it keeps your metrics neutral for as long as you take it.
- The last bucket is Unassigned - this means you aren't taking PTO and you don't have any other budgets to hit. In most scenarios but particularly if the business isn't doing well, you should avoid this bucket at all costs. Unassigned is like a little flag you put in the air to say you're collecting pay without doing anything that contributes to your practice, sales, or client delivery.
On true hours, that's a longer post, I'll drop some notes below for you. Best of luck and welcome!