So is my expectation too high? I expect the junior resource who’s reporting to me to get things right and if he doesn’t, then reach out to me and ASK! If you can’t do this, I want to roll you off.

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Posting as :
works at
You are currently posting as works at

It's not; that said, having a discussion to understand if everything was ok on his/her personal side and if they understand this is exactly what you expect out of them, goes a long way.
More specifically, connecting to their psyche helps the most.

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If it’s a consistent pattern roll them off.

Speak to them patiently and calmly without using ALL CAPS. Ask about why this happens and tell them it's all off the record so they can share their problems or hesitations or fears.

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