{ "media_type": "text", "post_content": "So.... United Airlines \"make up\" email... promising or just the same?", "post_id": "5902a07faa548600162817c4", "reply_count": 4, "vote_count": 3, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting" }

So.... United Airlines "make up" email... promising or just the same?

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Same. I switched to Delta 3 weeks ago, and I haven't looked back. Service is so much better, and I status matched from United 1K to Delta Platinum.

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I don't think the actions of a few employees reflect the culture and values of an entire organization. If someone in your organization does something wrong does that mean you are responsible for it too? Probably not. The CEO has apologized and the others who continue to serve shouldn't be dragged into this. Everyone else is just doing their day job.

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Promising. Raising the bar to $10k is definitely a step in the right direction.

True - but these few were troughs in a sea of mediocrity, with unfortunately very few peaks.

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