Something I’ve been thinking about, my role is constantly busy, escalations, ect. I often am asked about self development but i frankly can never find time. I feel burnt out- is it time to move on? Thoughts? Suggestions?

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Your manager is the one who needs to develop you. Have you talked to them about this? They should help you find the time/programs for development.

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I have, but even when given the opportunity to backfill my peer- they changed the role to where I no longer have a backfill. It’s put back on me that I need to carve time out of my day or use personal time for development with what I want to do. Don’t get me wrong, I enjoy my manager, but the environment is highly competitive with sales agents who do not plan accordingly- meaning their emergency is now mine.

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