Staying at a Bonvoy property with Titanium status. Booked a standard room, and the property is empty and I checked in late enough, yet somehow got a downgrade to a room that’s missing things like a desk and seating that are normal in standard rooms for this property. Interaction at check in seemed normal so I don’t think I offended the front desk agent or did anything to cause this. Anyone know how to avoid this in the future, or did I just get Bonvoyed?

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Did you try just asking for a new room?

On a few occasions, I’ve been given a room I didn’t want. Usually they’re the handicapped rooms that have showers where water spills into the bathroom area or rooms with wrong beds. I always just call down or go back down and ask for a new room.

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Thanks, this is helpful. I should get a similar note put on my account.

In the new room now and it’s much more normal and it has things like hooks to hang my towel and a bathroom counter lol.

You got Bonvoyed.

This is the way it is. Until Hyatt or Hilton can compete for the high spend travelers, we’ll all lose like this forever.

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For Marriott, the franchise hotels are the customers of Bonvoy, not you. You are the product being provided. They got your business when you booked. The hotel owes you nothing, and there’s no enforcement mechanisms to ensure you get what’s supposedly a benefit.

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