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Most dog owners who lose a pet will get another one. Chewy is doing it right. Also helps that it’s owned by dog lovers. Authenticity shows
They hand write birthday cards for our dogs every year! I’ve always appreciated their authenticity.
I also know friends who have randomly received painted canvas portraits of their pets from Chewy. They're truly a great company!
Chewy customer service is great. I accidentally had a $100 order sent to an old address, they sent me a new one for free. I've spent many more hundreds with them!
This is amazing! Now this us what I call being customer-centric, aka actually caring about the customer and not just their money.
Wow, I didn’t even think of trying to get a refund from Chewy when the auto ship arrived right after my dog died. Just was gonna donate to my towns shelter. That’s so nice of them!