What is the state of affairs in PI defense work? Does the quality of your work matter anymore, or are attorneys just being encouraged to submit meaningless bills which do not improve the state of the files given to the firms by the insurance companies? Is this a race to the bottom to undercut competition by hourly rate? Do the insurance companies realize that the attorneys charged with doing the actual work are overwhelmed by sheer volume and therefore cannot provide quality representation?

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I think it depends on the carrier. The carriers that are known for having the lowest rates and who try to cut every bill, the ones that want a great result and expect you to bill nothing to get there, well those carriers get what they give in terms of quality. Fortunately my firm passes on work from many of these types and I don’t have to deal with them often. To the better carriers, quality is still important in my experience.

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To add to the initial post: is the book of business more valuable than the work put into the file, or is the labor put into the file more valuable because it will result in client retention?

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