What’s the benefit of being an ambassador elite at Marriott? So far having a harrowing experience where the ambassador (since the last three years) repeats the same crap that’s available (on the website) for any other member. Don’t see the point of even having an ambassador.

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Harrowing?

likefunny

I tell them it’s my birthday, they tell the hotel it’s my birthday 😂

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Yes haha but that doesn’t mean the hotels pay attention and tbh I tell them it’s someone’s birthday almost every vacation trip 😂 husband, mom, sister, aunt - whoever! They send up free wine / champagne and treats every time 🥰 I’ve even gotten a whole cake before!

The satisfaction of having the highest status - when titanium just doesn’t quite cut it

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The 24 hour booking thing is probably the best thing for me

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Since the created their offshore team and you no longer have a dedicated ambassador the proactive service has not been great. But when I have an issue the service recovery from them is top notch.

McKinsey’s idea I’m sure

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What exactly are you expecting? Beyond getting into the club and an upgraded room, what more do you really need?

Thanks D1.

A1 - this is the exact the kind of attitude that leads to poor quality of service.

funny

At the W Bali, with ambassador status, we were assigned a “personal ambassador” who was connected to us on whatsapp and could ask for anything at anytime and they would make it happen. It was amazing (pre-acquistion, not sure if this is still a thing)

We get an ambassador who relays what you’re saying to back office and back. Stupid.

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