What’s the process of off-boarding an account you just lost ? What typically happens to the people ?

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Staff reductions to a skeleton crew who can service the client through the end of the business relationship which usually looks like sending over tons of files.

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They get fired

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Three options:

1. You get fired.
2. You’re asked to follow the account and join the new agency.
3. You are absorbed into a new piece of business within the current agency.

I’ve experienced all three options. #1 is the most probable. Don’t wait, start looking.

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So I’ll say that I work at an indie agency and the account wasn’t massive (8 people total) that works on mid-size clients and they:
1) perpetually pitching for new business
2) have sister agencies who handle bigger clients

Does that mean I’ll be asked to help pitch or will I be transferred?

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It means you should be actively asking to help pitch, join another team, etc. Don’t wait to be asked, jump in.

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Just transferring a whole bunch of files to client’s new agency. You’ll probably be rotated onto a new team and have to double dip for a month or two.

New agency asking for stuff. Old agency saying no. Client getting in the middle

I’ve been on 3 accounts in 3 years. Keep losing the business, HR works to move you into a new account typically

We lost an account I was on, I was simply asked to not work any hours against that client as of 11:59PM end of that year. We were asked to send some raw data and that was that. I was already on other accounts so I basically had an extra 5 hours a week to work on said accounts, but this was at a time when my agency was winning business frequently so maybe a different story now that we’re in a loser agency.

Was let go

Yes

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