When the sales team wins a deal, the customer is directly passed to me. I do the onboarding, get them live, and then pass them to the support team. The issue now is that rather than emailing support, they still directly come to me with questions and problems. Has anyone got any similar experience, and how did you handle it? I'd like to avoid just replying to every email with "contact support."

Hi all! Is there a way to easily copy over all the rows from multiple sheets into one consolidating sheet? We have 32 teams filling out transactions in their own tabs and need to consolidate all tabs transactions into one long list of transactions. Thank you!

Any bi women in this bowl

I work from home a majority of the time, is it ethical to bring the monitor they ordered for me home if I give it back when I quit (obviously)?

Would you take a freelance gig that would be a promotion (with potential to join full time) with a smaller company whose values you really agree with, OR a full-time offer for a lateral move with a larger company with teammates you know and trust? Of course factoring in all the nuances of covid. TIA!

Kudos to the Digital team for the inspiring first day of CoLo! This group of awesome people is what keeps me at PwC 👍

I wish our Digital leaders were running the rest of P&T...

I quit my job at EY and looking for job opportunities please do refer me for the job opening.

I want to know about any company who are looking for core Java developers.
Almost every jd in job portals are asking for numerous skills.
Below are my skills with 3 yoe-
Core Java
J2EE
Soap
Docker/Jenkins/Kubernetes/GIT
Linux
Skills I'm familiar with but no working exp-
Spring boot
MySQL
Rest apis

How much % hike can be asked on a counter offer? How to negotiate with the HR on this

IS there any instance you know of in which LTI revoked or took back its offer after giving offer letter. If so what circumstances

I think I’m about to get my first experience of getting in trouble with a partner for work that I actually already sent for review and followed up on multiple times (and brought up during calls). Stay tuned… 😑

How do you deal with clients who act like they know more than you even though they don't?

How to register for nxttrans for transport

Anyone have experience with shipping personal items back to India using containers? A friend is moving back and any recommendations or suggested shipping firms will be appreciated. Thanks in advance!

Is it true that Sloan typically gives application fee waivers if you attend some events?

So I’ve been with a court for a while and honestly the pay sucks compared to what paralegals should be making… the benefits are great though and they match my retirement 100% now that I’m vested at 3 years.I have 4 kids and 1 is getting ready for college. I feel like the benefits are great but I’d rather make more now. I am a previous LEO for 4 years who switched to paralegal so I have my leo retirement. Paralegals here make $28 with no benefits what is a good compromise

I've my own thoughts about the following topic but I want to hear what everyone has to say.

The question is: do you need to be a competent software engineer/developer in order to be a good solutions engineer/architect?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Do you ever get overwhelmed by the number of software programs you have to use at work?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Creative ways to respond to customer concerns without sounding scripted?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Managers, how do you help your customer support team avoid burnout?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hi fishes, do you get paid by the hour or receive a salary?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.