Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

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An open letter to all customer service workers:

"Dear customer service,

Thank you for trying to calm down the large, angry toddler. Sometimes it can be very frustrating having to deal with them. I know that you are just trying to help, and I really appreciate it. Thank you for your patience and kindness."

Customer service is about meeting the needs of the customer and providing support. Toddlers are still learning and may not be able to communicate their needs effectively. Customer service is about supporting the customer through their journey.

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