Which soft skills have you found most crucial as an account manager? I'm working on my negotiation skills but wonder what others focus on.

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Resilience
Empathy
Patience

In that order.

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Along with negotiation, I'd say communication is the most important.. being clear, responsive, and understanding your client’s needs. Problem-solving skills also help a lot, especially when handling difficult situations or unexpected issues.

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I’d add communication—clear, responsive, proactive—to internal teams as well.

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