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It should be a choice and sitting can keep energy rather than drain it.
I think it's a psychological thing in part: standing ensures you're visible to any customer that comes around if they need help. But also I think it's so the employer knows you're more likely to be looking around and observing the customers vs. sitting and hunkered down over a phone. We've been conditioned to think of people standing in service jobs as being attentive and ready to help; sitting implies they're on break or loafing.
Okay
Chief
The more relaxed you become the less attentive to your job you become. Plain and simple.
Pro
I know my work will allow people to sit while doing their job if medically necessary all they have to do is submit a doctors recommendation.