Account Management

We've officially reached the point where our client team is using acronyms that no one knows the definitions of 🙄
When did consulting-speak become so common in marketing?

Citi Axis Bank Ltd hello! I am in awe of the benefits of having a citi premier miles credit card and would appreciate a referral from someone using the card. (I am based in india) I have an Amex Credi… more

How to quickly pivot away from political conversations with clients? One client in particular insists on bringing up some odd talking points, noticeable side eye from his team

Q4 budgets look tight as a fist. Does first in first out still factor in when cuts are inevitable?

I feel like I operate on a consistent top performer to burnout loop. How to break this cycle?

I've continued to ask for growth and opportunities to be more strategic in our satellite campus. Traditionally team members at this office have stayed in the same role for 15+ years. In the past … more

My promo will be official in two weeks and along with that, will have an AM reporting to me moving forward. Any tips for becoming a manager? I’ve managed interns and an AM in an unofficial reporting c… more

At a holding Co. Transferred into an acct mgmt role at an agency in a new industry for me. Still feelings things out.
What was the worst career decision you've ever made?

I'm coming up for a merit raise cycle in the fall, looking for salary negotiation success stories. I'm drawing up notes, but could use some examples of pushback and how to overcome (specifica… more

First time drafting a cost to complete for a project we blew through the budget on due to client delays and mistakes. Any advice on how to word this politely?

Has anyone been asked to be a contactor at a pharma company while being full time at an agency? Do you know how that works? Would I still be on payroll by the agency while working with the client? Wou… more

Any recommendations for resources to improve account management skills/processes? I was thrown into account management for a new growing agency. I’m still the only one and I have a massive client list… more

One of our clients is transitioning to Google Workspaces. I get that outlook/teams is a drag and kind of boring, but seeing this Google interface is truly baffling. It's like I'm playing with … more

I'm a Group Account Supervisor in the pharmaceutical advertising field, located in sunny Southern California. I've collaborated with leading AORs on both coasts and I'm on the hunt for exc… more

In retrospect, have you noticed a shift in corporate office attitudes towards taking time off to commemorate 9/11?
A lot of people in the workforce now were just children on this day - where were you?

Has anyone here ever taken advantage of a tuition reimbursement program offered by their agency? If yes, I’d love to hear about what you chose to use it for and if it’s helped with growth in your care… more

I listen to Pivot and the Prof G podcast to keep up to date on current events in politics, tech. Any business podcast recommendations? I'd like to start a discussion group with my team.

Feedback for very minor and non issues is being shared via email. I am hesitant to push back so as not to sound defensive. Should I assume that this is being fwded to others and documented to build so… more

Would you advise new graduates to pursue a career in advertising?

How can you stop a super nice boss from micro managing ?

Do you get along with your Project Management teams? Joined a new group and there is some cliquey behavior with PMs, and my manager warned me to be careful with them (seemed a little hyperbolic 🤷🏻‍♂… more

Just turned 31 and am not happy in my career path. The past 2 years have been regular 10 hour days wfh, without raises or promotion. Severely regretting that I didn't use the height of covid to ap… more

At a large holding Co and I transferred to an agency that mostly does HCP facing pharma work. Almost a year in, and I'm wondering if I've severely pigeonholed myself - projects are not very cr… more

Need advice: I have a handful of clients that are only running $250 awareness campaigns on Facebook and Instagram. Some of my clients’ ads have been running for 3 weeks, some 3 months but all of them … more

Switched to a new account and the client is terribly disorganized, which inevitably leads to constant fire drills. Any time management systems I should consider?
Currently starting my working day two h… more

Is it normal as an entry level account coordinator to have a minimal workload a month into working?

Looking for advice from fellow AC’s / CSM’s: I have 8 years of experience as a PM and a 1 year stint as an account director in my resume. Do I dumb down my resume and turn AD to Sr AM to be competitiv… more

Several months ago, I began managing a former peer who has been at the company longer than I have. She’s a solid employee but observing her work I see a ton of missed opportunities and potential for improvement (… more

How long is a current timeline for finding a new role? I'm seeing listings dry up, and worried about my own position if layoffs come up again

Looking for an AE role either remote or hybrid NYC area. Please let me know if you have any leads! I have been using LinkedIn.

What tools do you use to you track your daily/weekly to do list?
A developer friend recommended trello, basically an online Kanban board, but after two weeks it basically became a wall of online sticky… more

On a call it came up that I was the only person on my team who hasn't contracted covid. Almost everyone else has had it twice, and one person had four confirmed cases within less than a year (!) . She w… more

What dollar value would you place on a fully remote job clarification? I'm thinking of the combined annual costs of factors like child care, commute expenses/gas, whatever is applicable to your si… more

Do your agencies have the whole week off for Christmas?