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Start documenting the impact of the fire drills and the amount of time (and money) that are a result of it.
We are in client service and sometimes a fire drill is part of the deal. If your client is prone to that, you might want to understand why. Perhaps their manager/management trickles down that dysfunction. If so, you’ll need to get your agency leadership involved.
Regular conversations with the client may minimize this. My team would have daily hot sheet calls with a similar client to get any last minute tasks discussed and manage and prioritize everything they had us doing.
Good luck!
Unfortunate that client turnover affects your agency so. Usually it is the other way. It seems like you’ll have to baby them a bit longer. Unless your leadership can make a case that their own internal dysfunction is costly to them. A suggestion could be to embed someone onsite with them on a temp basis to help them get their stuff together. This would be a significant investment though.
Let the call go to voicemail. Get the email when you can. The first time they don’t get what they need because they didn’t give the appropriate amount of warning they will remember and be better. Clients only get away with what you allow. You work with them not for them 😉
Try scheduling your time in blocks, each dedicated to a specific task. This can help you stay on track and avoid distractions.