Had a call today where the wife of an account holder wanted us to fix her husband’s account issue. I politely explained we can only speak to the account holder. She laughed and said, “Pardon me? You serious?” Then tried to pretend she was him. 😅 Told her again we can’t bend policy. Her response? “You guys are ridiculous, I’m filing a complaint!” Sigh

Anyone else get these calls and just think, “Really? I’m just trying to do my job here!”

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All the time. I had a call from a client's daughter the other day and she kept saying that she had the authority to speak on her father's behalf. I firmly denied and asked her to call with her father so that I can speak with him directly.

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Good call, better to be safe and speak directly with the account holder.

HAHAH this made me laugh because this happens all the time. I have had people get back on the phone with a deeper voice pretending to be their husband. It always cracks me up.

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I’ve had that too! The fake deep voice always gives it away.

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