1. Good designation (senior role), better salary, service based company
2. Support role, appox same salary (less than 1 lac difference), product based company like Salesforce.

What would you recommend and why?

like
Posting as :
works at
You are currently posting as works at

Obviously 1. Whats's the point of product based firm if you're doing support only.

like

Why not make such negotiation before joining itself?

I am sure they will be happy to do it, if they have any openings. If not, they will tell you the process of doing it later, at least.

Where will you learn more? Where will you have better growth?
What is it that YOU want to continue doing for whole day?

These answers should help you decide.

like

If you're offered a senior role in a service orgn, looks like you have a fair bit of experience, which means the Product support role might not be the mundane support we expect it to be.

Sometimes these Product Cos have support as one of the responsibilities, but could involve driving certain internal projects or championing change (read, process reengineering).

Discuss on the possibilities in the Salesforce opportunity before taking the call/bait.

smart

Point # 1 will be my preference

I was in the same situation. Ditched the support role

You are anyway anonymous. No one would know about your identity unless you want them to.
So, what is stopping you from sharing exact details like YOE, Company names and CTC along with other perks. It will help you only when employees from those respective companies see your post, they will tend to reply and let you know insights about companies. Just my two cents.
Coming to your questions, it depends. I was in similar dilemma, and chose Product based company. But before that I negotiated with them, NOT for money but for the role. I asked them if they can give me development role, and since they had opening and they liked me, they were happy to. In return, I gave them profiles of my colleagues who were looking for opportunities and suited for the support role. Win for everyone.

Hikes are better in product based company..!!

I think you've not heard of Oracle

funnylike

Have you got offer from Salesforce for support role?

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