A client tried to save money by having someone else do part of the work. Now it's broken, and they want me to fix it in my original budget. How do you handle the cleanup of someone else's mess without eating the cost?

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That is what an SOW is for. If it wasn't in the contract you don't do it without a change request.

likehelpful

Contract amendments are a very common thing in this business. Undersell, get the contract, then sell amendments

Depends too on who that stakeholder is, how much that SOW is, and how much budget they have left. If the opportunity outweighs that level of effort I’d consider doing it to gain some goodwill. But as usual it depends on a few variables like the examples I mentioned.

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Can you split the difference? Do the assessment for free with the explicit understanding that any remediation work will cost money.

This is a tough spot because no one wants to lose a client. But is better to lose a client than taking on the reputational risk and financial burden of cleaning up someone else’s mess without fair compensation.

likesmart

Tell them it’s not in scope and say that it would be T&M to fix…

like

Charge them the full amount, they decided to make the wrong decision and that isn't your fault, or try a negotiate a new rate.

never sign up for outcomes when you have no control over the output. If its a project with mixed roles and people, then you can only bill based on time and effort.

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