Account growth can be tricky. How do you balance upselling without risking the relationship? I've been having a hard time with this, and my internal team support isn't doing much for me. Any tips on reading client signals before making the ask?

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If a client’s excited and asking lots of questions, it’s a good time to gently introduce extra options. If they seem cautious or busy, I hold back and just focus on delivering value first. Respecting their pace builds trust and makes future upsells easier.

Of you drive it from the perspective of bringing value to the customer, questions and add-ons flow from conversation naturally.

I think it's all about evaluating their needs. Use whatever metrics you have to determine if they are getting their needs met at their current level, and then suggest opportunities for improvement. It doesn't have to feel like an awkward, forced thing if you are using your data to justify the recommendation.

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*asking for someone else*
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I’ve been with Accenture for 10 years and am about to take maternal leave. I got an interesting conversation with HR yesterday about leaving Accenture after maternal leave, and the kicker is to join the client. I got a couple of questions for you guys:

One...did anyone leave Accenture right after maternal leave? If so, what happened? Did they have to pay back anything?

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“Job hopper” and “quiet quitting” are all schemes made up by boomers to make you think everything is the employees fault. When in reality people are just getting out of bad situations. Older companies do whatever they can to pay you the least amount and get the max work out of you. Except our generation will just leave amid we’re being mistreated, not complain for 35 years making 50k and 0 advancement.

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