Account leaders: help. I was asked to scope a Program Director for 2025 and client side texting me asking what they even do. (AFAIK nothing). They don’t want to pay for it.

How have you handled internal politics like this?

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Management asked you to scope them?

First I would figure out from the person asking you to include them in the staff plan what they actually do if you aren’t sure. Of course they don’t want to pay for something they don’t understand, so help them understand.

Then I’d assess it that skill set is applicable to the projects you have for next year. From there you can have the conversation with the client why they are a valuable resource for making the projects successful. It also depends how big of a percentage you are being asked to allocate.

Have an operations director or head of delivery on a call to help discuss with client, and if they balk it is time to abandon it.

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