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I fly United mostly and once had to fly on Air India due to emergency. In short, everything else but the food sucks.
Chief
Pre Tata days it sucked. Don't know what happened since Tata acquired it.
Traveled past summer to Delhi and back. The planes are old and the in flight entertainment sucks. The food was average airline food, nothing special. The flight was packed and lots of kids were running through the aisle. Best thing were the number of checkin counters in Delhi. Typically United counters are limited and there is a long queue but Air India had a lot of counters open hence a short queue.
Thanks! Sounds like “avoid”
Pro
Yes, avoid if possible! I took an air india business class flight for an emergency trip and it was the most uncomfortable journey.
This shouldn't even be a question to ask. Pick United over AI if you want to keep your sanity
Avoid. Travelled business class in August, but bad experience. The seat didn’t decline fully, food wasn’t even properly heated and the plane was generally old and not maintained. My charger plug didn’t work either
My kids entertainment did not work and by the time you reach destination toilets look like trash can and walk path you can't see.
Avoid Airindia. They cancel without notice,rude when you have issues,flights are old (who know what kind of problems are in the maintenence). Do not purchase tickets from an ailing airline and put your life at risk.
Your life is worth more than few hundred dollars that you save.