Anyone have experience with damaged bag and contents inside with delta ? My wife’s tumi bag was ripped and jewelry, clothes and makeup all banged up really bad.

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Had to note it was Tumi , humblebrag

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I think they mentioned it because they wanted to make a point that it was an expensive piece of theirs that was damaged, not just a cheap bag that they can get over. At least that’s how I read it

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I had a bag recently break on a delta flight (hard cover case cracked right above wheel) and the bag was almost immobile. Delta refunded me the full amount for the bag and I was able to buy a new one. A+ customer service

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They have great customer service. I got $4000 in American Express gift cards for getting bumped from 2 flights back to back.

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They have great customer service from what I’ve experienced, so I’d just call and tell them

Also check of your credit card company can do anything.

I use a Pelican case. The plane will break before my luggage

Did you report it immediately? Doesn’t tumi have a lifetime warranty/ guarantee?

I’m trying to figure out more about the contents that were damaged. Bag they said they’ll replace. The bag got chewed up by the machine handling all the luggage somehow.

Depending on credit card they also have.a certain amount of travel pritection

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