Can someone explain what happens when I'm put on a secure line? I was setting up some utilities the other day. Before giving my personal information, the rep tells me to hold on and wait till they switch over to a secure line. I'm definitely skeptical and feel like the only thing they did was just switch off phone recording. It doesn't sound as cool to say, "Let me turn off the recorder," but it would be a bit more honest if that's the case.

LLP. 2 partners with a single employee. What could my client (one of the partners) do in the way of a retirement plan? 2nd partner may or may not “be in."

Have you been able to spend more time with your kids during the pandemic? How?

Economy is shrinking folks - just got my IBD interview cancelled due to hiring needs “changing”… I will continue to prepare and be ready for the next opportunity.

Planning to travel during Thanksgiving (super late in planning as usual) any fun recos- travelling from Chicago have boatloads of AA and Bonvoy points to burn. 7-8 nights

Look for new opportunities within holding company or outside? Any appreciable differences? Or is the “action” at the agency level? I’ve heard a lot of talk ... but is it valid?

EY fish, i-140 approved but I haven't completed my 180 days yet. Got extension for 3 years (completed 6 years on H1b). Will EY revoke the GC petition if I decide to join EY in my home country?

Offered 110k base for a consultant level (commercial) in A&C. 3 yoe, none in consulting. Was this a good offer?

Not the most technical, more like business intelligence type role

I’m a woman of color and my legal assistant is a white man…this feels…good?

Which company did you think would be so hard to crack but was very easy ?

I'll go first
Oracle & IBM.

30mins tech round each and then management round. Both were surprisingly simple.
Yoe-7.5
Tech- fullstack

What are raise amounts or percentages per year?

senior sales executive at atp

I could be your next husband. Slide in my DMs to find out.

Anyone at Highmark Health? Would love to get your input on a few questions. Thanks!

Hi Guys, How is Capgemini Invent? Is it a different company or SL? How are its projects and opportunities?

Any real estate experts in the house? Thinking of making a move to Miami from Jacksonville. Jacksonville real estate is still pretty inflated and hasn’t really come down much. Is real estate in Miami following the same pattern? Or is it expected to deflate with high interest rates?

Anyone buying this week’s Fellow Drops? I’ve never tried Proud Mary and it sounds delicious

I heard food is free in exl is that true

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Managers, how do you help your customer support team avoid burnout?

Is outbound customer support typically less stressful than inbound?

Creative ways to respond to customer concerns without sounding scripted?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Will the customer support future be led by chatbots or will we still be necessary? lol

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Hiring managers, what do you look for as you’re going through resumes?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

What are your tips for publicly responding to negative reviews?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Tell me a feel-good story from work that will restore my faith in humanity.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Are you worried about how quickly AI support is growing?