Chase Mileage Plus has failed me. Never got my lounge passes. At airport now. Lounge can't look me up. Refuse to pay extra. Chase can't give me a pass or compensation for the trouble. #somad

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#firstworldproblems

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If you have the Explorer card I never got mine either. They're supposed to show up in the mail apparently, but it's been 6 months so that's not going to happen

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Problem is I don't fly United enough to remember about the passes. Nor do I ever spend enough time at the airport before flights to utilize the lounge. So the pass doesn't really matter usually and only the few times I've run into a situation where I could use the lounge- I got screwed because I actually never got the passes. Smh.

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