{ "media_type": "text", "post_content": "Checked in at Ritz at 10.45 pm, room had some loud background noise or echo. Called front desk to report and they sent an engineer. Engineer came and said this noise is too loud let me tell (cont)", "post_id": "5e2cb1ea9ff282002483ec5d", "reply_count": 5, "vote_count": 1, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

Checked in at Ritz at 10.45 pm, room had some loud background noise or echo. Called front desk to report and they sent an engineer. Engineer came and said this noise is too loud let me tell (cont)

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Sounds like the hotel manager got in touch with you in about an hour to offer you a replacement room. That seems like a reasonable level of service. I get that it was super late at night, but you also checked in at close to 11 PM.

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Anytime I have an issue with a room - loud noise, smells of smoke, etc. I just go down to the front desk and ask for a new room. There’s no need to deal with the back and forth. For this situation, send them an email or give them a call and ask what they can do for you in this situation - maybe give you access to the club lounge, upgrade you on your next visit, or give you a few points. I would never straight up ask for points in this situation.

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the manager to find you new room. After a while and no news I called front desk again for the second time at 11.30 pm, who said the manager will call you. At 12 am and still silent, i called again and front desk said my manager will call you. I was so exhausted and asked for the manager’s name. 12.10 am the manager finally called to just say yes we’ll give you a replacement room. Is this worth point compensation? And how would you ask?

I doubt it was an engineer, do you know what an engineer is?

That’s what they call maintenance staff at almost every hotel I’ve ever been to. Take it up with them if you don’t like it.

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