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Chief
How long has it been ? Longer in this remote environment. It takes time to figure it out. I felt like a noob my first 3-6 months in my current gig. And if the previous gig was a different kind of place, it can take longer too. The more senior you are - the longer it takes.
It’s been long enough that other members of the company outside our department are questioning if they are even working. Due dates have come and gone and no work provided. They have performed poorly in my opinion on basic tasks of their job, tasks that a senior level should not be getting wrong. This person started in September. Communication is lacking and it’s not getting better. Other people are having to pick up the slack and no one has time for that.
Chief
There’s doing the work according to process, and there’s thinking about the work/specialization. The first one can be taught and isn’t as big of a deal
I agree it’s not so much the processes they aren’t getting although there are issues there too. If that was the only problem you of course give people time to adjust but when it comes to the tasks that are work specific to our specialization that’s another story. Especially when you claimed to have enough experience to land a senior level job.
Just had this exact situation. I loved the candidate, thought they were great but about 3 months in it was clear they’d oversold themselves and were a drag, not helping make things easier. I questioned myself on if it was ability and performance, and it wasn’t really, it was just a lack of experience, being too junior for the role’s demands. There was lots of back and forth with HR and my manager to try and assess the situation, and how to move forward. In the end we let them go as although it was pencilled to become a permanent role, they were technically still on a fixed term contract. Lesson learned on both sides probably. Don’t over-sell yourself for a job you just aren’t ready for. Equally I should have pushed harder to look beyond the sell. They were interviewed by 4 people though, so I feel it wasn’t only my assessment that was off. I agree it was much harder to spot and analyse given home working. Mainly because you get to ‘see’ much less of someone’s performance. Less informal chats and checkins as things are moving along. Definitely pay closer attention to probation periods. At Senior levels ours are now 6 months! Insanity.
As I mentioned above it’s been going on since September. Team members have had it and voiced frustration and concerns. Sometimes 6 months is too long. At what point are the rest of the teams concerns and frustrations heard and valued. Especially if this situation could cause you to lose other employees that do perform well at their jobs.
If I'm HR, I want to hear about it before the 6-month mark.