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Hi, Is it good to join Salesforce for Technical Consultant role (YOE - 3.2 years) ?
I checked with few of my connections, they saying I will be mostly allocated to Salesforce industries (Vlocity) project. Please suggest about the team structure and work life balance for this role.
and also in future, is it possible to apply for IJP in Salesforce ?
Please provide your thoughts on this.
Thanks
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Omg. Please ask your manager in accounts. Every account and agency has different ways and goals. Timesheets can be what gets someone laid off or praised
Bill your time accurately no matter what — whether or not you’re paid overtime. Otherwise, your agency can’t plan for staffing accurately. Always, always bill actuals.
No no. If you are working on a client beyond the hours you are allocated, bill those hours to the client. And let your PM know you’re going beyond the allocation. Why? Well, PMs and clients need to know it wasn’t staffed accordingly. It is clear the account is actually under-staffed according to workload if you need to work beyond the allocated hours in order to get things done.
Billable hours are just the hours that you bill that clients pay you for. Most agencies push you to bill as many billable hours as you can because that means more money. My CDs have always told me to bill to a client job whenever possible—for example, if you’re in a 1:1 and you discuss a particular job, you bill to that job instead of the agency code for 1:1s.
if you make overtime, bill your hours accurately.
if you don’t, divide up your allotment and put that on your timesheets for your FT hours. So if you’re 50% allotted to Client A, 25% allotted to Client B and 25% allotted to client C, bill 20 hours weekly to client A, and 10 to B and C.
if you don’t know how you’re resourced, ask your manager or resource manager. if you have too much spare time, flag to your manager. if a project is taking up way more than 10 hours a week, also flag to your manager or PM.
timesheets may seem like a good place for this, but they aren’t because they go to your finance/accounting department not necessarily to your manager
Very helpful, thank you.
I do not make overtime but I do know how I’m resourced, although I didn’t receive my hours for July until past mid month.
I also go over on on a certain accounts all the time. My a manger did flag me on one of them at the start of this week, but I’m not sure what’s meant to happen if work has to be done by the end of the week and the client work takes more time than the 2 hours left that I’m allotted.
And this seems to be a monthly thing (clients requiring significantly more work than our team members are being resourced for).
Another example: someone on my team was allotted 30 hours for the month for a certain client but they spent 30 hours in one week alone on that client.
Some of the basics of how agencies make money (and why accurate timesheet entries are super important) are covered here: https://agencymanagementinstitute.com/wp-content/uploads/2018/08/08152018AMIwebinar.pdf
But you should also learn how many hours are allocated to each of your clients in total (not just your portion), how that breaks out by department, and what it is supposed to cover in the scope. Billing more hours than covered by your scope when that’s needed to do the work is scope creep (and scope creep is a problem).
Making sure to bill all of the hours allotted to you for client x (instead of billing admin time) for things like ‘filing emails about client x’ is just smart management of time entry. Technically - would you be doing that work if you didn’t have that client? No. Does it feel more like admin work? Yes… but it is admin work done for a client’s sake.
This makes sense — thanks for the resource.