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“We know that 100 percent of the time the guest's heart is in the right place, but stacking plates feels like a signal that you do not trust us to do our job." Anyone else disagree with this entirely? I've never once thought that. I always take it as a small gesture designed to make our lives easier. My #1 is definitely customers trying to get me to bend the rules on promotions. 5-10 minutes past the cut off is one thing, but don't ask me to honor our 4-6 happy hour pricing at 8 o'clock. It's crazy how often people ask!
Never been in a fine dining environment, so that might be a completely different perspective. Never once have I seen somebody stacking plates, and my head started spinning with questions. There is NO way for people to know these silly little rules for every place they go to.
Chief
Stacking plates doesn’t bother me. Being rude definitely is my biggest pet peeve!