Dear American Airlines: If your employees are not going to be assisting customers, please find somewhere else for them to do their jobs than the customer assistance area

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There were 3 people at the desk, a line of ~10 people, and only one employee actually helping customers. I feel like people would be less pissed off if the other two people just did their work somewhere else.

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😂
What happened?

AA employees are too busy watching the Oscars tonight. Been sitting at gate for 20 waiting for gate agent to show up... in DFW...

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