Exhausted by entitled clients that are just plain nasty. Is it just me or are clients everywhere getting more demanding and treating their agencies worse?

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No, it’s not just you. I almost had a nervous breakdown yesterday because a client asked why their logo was changed.

My boss scheduled a meeting in his office titled “[Client] logo problem.” I was thinking the worse and thought I’d be let go or disciplined since our company constantly harps on minimizing mistakes since they’ve cost us (I can understand that).

Well, after investigating, turns out the client was comparing an old version from October 2018 to a later version in November 2018 where we found an email of them asking for this specific change. It’s now 8 months later!

Problem was people no longer with our agency worked with the client then. I made color changes to the logo this month, but thought the “blame” for changing the shape of the logo would fall on me.

In short, unnecessary wasted hours of looking at old files, conversations in our project management system, and then a 40 minute meeting discussing findings to ultimately determine the client should not send the agency into panic mode by asking why their logo from October to now is different. 🤦‍♂️

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