Exit interviews have been sitting heavily with me lately. Someone can say they are leaving for “a new opportunity,” but when you listen properly, it is often culture, favouritism, poor management, or just feeling worn down. Are we asking leavers the right questions, or just collecting polite answers?

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Collecting answers from those are are leaving is often 6 months too late. Your engagement surveys and efforts to derive eNPS scores and other data points need to be analyzed to determine the cause. Once causes are known and quantifiable, verifiable and confirmed, data analytic visualizations can be prepared, solid recommendations to fix issues can be drafted (with the help of Finance in terms of costs) and then all data can be presented to leadership.
After that - it's up to the professional maturity of leadership to engage and action.

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Some people don't see any benefit to being truly honest and risk burning a bridge and there's likely not a question that will change that.

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