Got a call from a cx who needed to rent a car, but his card wasn’t working. Turns out, he’d done a product trnsfr and the new card never arrived due to the strike, old one got deactivated in the meantime.
I explained and, offered to expedite a new one, but he refused every option. Then I realized,he works in the same dpt as me. Knows exactly how it all works and still gave me attitude like, “I don’t think you can help me.”
Why is it always the ones who should know better that act like that?

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those are the worst. You’d think someone from the same team would show a bit more understanding—not act like you’re clueless. It’s always the ones who know better that test your patience the most.

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Exactly! It’s always the ones who should get it that end up being the most difficult

That’s a great question. Because they have the knowledge doesn’t mean they are smart enough to use the knowledge

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LOL that part!! Having knowledge doesn’t mean you know how to use it. Some people just love chaos I swear.

I've had former company employees give me attitude. Look, you either left because you didn't follow company rules, or you were unhappy with company rules (yes, pay is set by company rules)

Ends up he quit without notice. Oh, and are you hiring? Yep, but you're not rehirable. Nor would I rehire you, with that attitude.

I like to tell everyone that every interaction is an interview. Treat the employee that gave you the application like crap? Yeah, they're going to tell me. Problem customer? I value my team's opinion, and my team says no job for you.

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I would be fine if they just were asking "are you hiring?", but after giving my staff grief over something, then putting in an application, then acting like they were god's gift to retail, and not understanding why they weren't rehirable, and giving me even more attitude. Also, he wanted the number for HR. Yeah, buddy, that conversation is not going to go the way you think it will go.

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