Had an abnb res for $600 starting fri, but the host just canceled today. Equivalent options are $1k. CS agent said they wouldn’t cover the delta.. any advice on how to negotiate this?

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Posting as :
works at
You are currently posting as works at

Be super firm and almost aggressive with AirBnB CS. Bring up competitors and how they’ve comped the delta for your friends. They have to follow a script, and when you hit certain key words / themes they will start to offer more.

likehelpful

Solved. Found an equivalent option for $850 and got a $250 coupon. Took far too long and was stressful but feels like a suitable resolution

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Glad it worked out for you!

Ask airbnb. They’ve covered delta for me before when my place got cancelled the second day of my trip and we had to go to an expensive hotel bc it was the literal only option

likehelpful

My friend recently had a similar experience with an Airbnb host who canceled as he was flying to Hawaii and reposted the listing with 40% mark up. Airbnb gave him gift coupons (not sure if covered the full amount), but they won’t do much beyond that. Hosts are in the upper hand right now because the supply is very constraint according to my friends at Airbnb HQ.

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Crazy! That’s so shady

I recommend calling it a bait and switch if it happens again.

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