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AFS - if I do my self input on my FY22 goals and submit to manager for a review this week since my project ended, what do I do in May when I have a different project? Will the same fy22 form get submitted with me adding more self input to it or do I make a different copy of that original form and reconcile somehow?Accenture
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Can anyone help me understand this better?
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What have you done? 😅
Mentor
That isn't how co-primes work, at least for Revenue Cloud. A company isn't allowed to implement Salesforce Billing without working with a certified partner (or Salesforce proserv), and a client can't buy Billing unless they are engaged with a partner (or Salesforce proserv) doing the implementation. CPQ isn't quite so regimented, but the AE's team sell with SI partners frequently.
If the issue was with the implementation, credits would go through the partner, not Salesforce.
I've never seen Salesforce issue a credit due to general dissatisfaction with the platform.
What if Salesforce did the work?
LOL they should have signed the paperwork with that partner and been involved in the process.
Unless it was our CSG group, we just sell the licenses and introduce the customers to partners. The contract they enter into with that partner is separate from us. That would be like suing your friend for introducing you to a guy who turned out to be a 🔨
Lemme know how that works out for them lol
I've seen Salesforce give credit for vastly underestimating the effort of a project but it was a pretty unique circumstances.... And they were SUPER wrong
That is the case here. Salesforce brought in a partner and told the client the partner would do it for X. Now the client is being asked to pay 5X by the partner.
Not credit for licenses but credit for profesionnal services is very common in large transformations project if the implementator is doing poorly
Btw, this is just happening in europe roght now witha couple of accenture projects 😜
Seen it in pro serve for a customer
SF sold us (an international company) a product that doesn’t work in the majority of the countries we operate in. We got 0 as a credit. And we can’t use the function. We end up having to pay an SI to create a custom solution. :/
Mentor
They would have credited you if you had your general counsel threaten litigation.
Is this a public sector project?
No
If they also got a program architect or advisory services you might have a case for something. If nobody from Salesforce was part of the implementation that is on the vendor. Salesforce cant control who an ISV assigns on a project…