Hello fishes,

I have been working in a support role for around 7 years (its a bit long). I am aware of service now, Iris and supported some applications like docusign, viva, internal web applications and some pharma tools which are all specific to client. I want to learn something better (meaningful) to switch to a better role. I did CCNA course level 1 certification and I am a bit aware of programming in python. Can someone suggest me a course and a job profile like Devops, development or any.

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Learn Servicenow, having great scope. Easy to learn also... Low code, No code policy in Servicenow.

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Why did you work in support role for so long? Didn't it cross your mind that there is no future in that role earlier?

I am reaching out for guidance, not asking to get frustrated on behalf of me.. lol

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