Hey all! I’m looking to get into the CSM role. What are some of your tips and advice on how to land an interview? I do have customer facing experience and sales experience as a SDR

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I am a CSM hiring manager and unfortunately for you right now the market is flooded with really experienced CSMs looking for jobs so we aren't even considering anyone who doesn't have at least 5 year CS experience just because there are so many great CSMs who are unemployed. So my advice would be to try to make the move to CS in your current company where you have the advantage of already knowing the product. Reach out to the CS leader and let them know you are interested. I have hired internally folks with less experience than I would have outside because the benefit of already knowing the product, market, etc. Also if possible ask to shadow a CSM in your off hours. For example if you are west coast offer to log in early and observe CS calls before your normal work time. That way you will start to see the difference between your current role and where you want to go which will give you both experience and clarity.

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