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Salesforce TAM appointed for my company handles multiple accounts. They are the ones whom I reach out to escalate cases, get ourselves added into any salesforce pilot programs. They also conduct release overview sessions with our team and proactively share the health check of our orgs.
Keep in mind, you’re the first point of contact for product issues and function as an extension of support. If you’re up for constant firefighting, go for it. Usually customers only have a TAM if they’re too big to fail or failing often. Just being honest here. I haven’t heard anything bad about management, but most people get burnt out and end up leaving.
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Thank you, D1! That is helpful!
OP did you end getting the TAM role? If so, can you message me? Fb is not allowing dms to your profile