Hi All - I made it to my panel interview for a Technical Account Manager (TAM) role at Salesforce. Hoping this post reaches someone who is maybe in that role today or someone who can provide insight into what the day-to-day looks like. How do the billable hours work? More or less stressful than an actual Salesforce consultant position (which I'm in now)? Is the customer success area of the company a good place to be in terms of management/culture? Thank you so much in advance! :)

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Salesforce TAM appointed for my company handles multiple accounts. They are the ones whom I reach out to escalate cases, get ourselves added into any salesforce pilot programs. They also conduct release overview sessions with our team and proactively share the health check of our orgs.

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Keep in mind, you’re the first point of contact for product issues and function as an extension of support. If you’re up for constant firefighting, go for it. Usually customers only have a TAM if they’re too big to fail or failing often. Just being honest here. I haven’t heard anything bad about management, but most people get burnt out and end up leaving.

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F

Thank you, D1! That is helpful!

OP did you end getting the TAM role? If so, can you message me? Fb is not allowing dms to your profile

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