Hi everyone. I work for a mattress delivery company, in my 3rd year now. One of the biggest challenges we face is slow delivery time. Our customers expect delivery within 2 days, but we only manage to load 10 mattresses daily due to several factors. Keep in mind that trucks can hold 40-50 pieces by volume.

As the manager, I was tasked to propose a model that speeds up the delivery process. My boss has declined all my proposals and nitpicks everything. As I type, I'm on my third proposal. I am exhausted. It's becoming unbearable being shouted at with no solutions provided. Any pointers on how to approach this differently?

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What feedback is your manager providing as to why your proposals are being declined?

It sounds like there are other “success criteria” than just being able to deliver in a certain time frame that haven’t been clearly defined.

Working with your boss to understand other key elements (what costs are they comfortable with, what timeline are they looking for, what other constraints are there) can help you understand why the original proposals didn’t work.

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